These Terms & Conditions apply to the use of this website and to every order for a digital product placed through it. Please read them carefully before you buy. By placing an order you agree to these terms.
1. Provider information
This website is operated by Leading Commerce LTD, which is also the seller of every product offered on it. In these terms, “we”, “us” and “our” mean Leading Commerce LTD, and “you” means the person who uses the website or places an order.
- Company: Leading Commerce LTD, a private limited company
- Register: registered in England and Wales at Companies House, company number 17503044
- Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Email: contact@leadingcommercegroup.com
You can reach us by email or through our Contact page. We do not offer support by telephone.
2. Scope of these terms
These terms govern the use of this website and the contract between you and us when you buy a product. They apply together with our Refund Policy, our Digital Access page, our Privacy Policy and our Cookie Policy.
In these terms a “consumer” is an individual who acts wholly or mainly for purposes outside their trade, business, craft or profession. Some rights described in these terms apply to consumers only; where that is the case, we say so.
You must be at least 18 years old to place an order.
3. Our products
We sell digital educational materials only. Depending on the product, you receive downloadable PDF files, access to an online member area, or both. The format is stated on each product page.
We do not sell or ship physical goods.
Each product page describes what is included, the format, the language of the material, the compatibility requirements and the licence. Our materials are currently written in Dutch. The language of the material is stated on each product page, whichever language you view this website in. Please check that the material language suits you before you order.
Images on this website show sample pages from the materials or illustrative previews and mock-ups of them. They are provided for illustration.
4. Ordering and conclusion of the contract
The presentation of products on this website is an invitation to place an order. It is not a binding offer by us.
To order, select the purchase button on a product page. You are then taken to a separate secure checkout page, which is operated for us on our own checkout subdomain. There you enter your details, can check and correct them, and confirm your order by paying.
By completing the checkout you make an offer to buy the product. The contract between you and us is concluded when your payment has been confirmed and we send you the order confirmation or the access instructions by email.
Please keep your confirmation email together with a copy of these terms. The current version of these terms is always available on this page.
5. Prices and taxes
Prices are shown in euros (EUR). Every purchase is a one-time payment. We do not sell subscriptions and we make no recurring charges.
The total price and any applicable taxes are shown at checkout before you confirm your order.
There are no delivery charges, because nothing is shipped. Your bank or card issuer may charge its own fees, for example for currency conversion; these fees are outside our control.
We may change our prices at any time. A change does not affect an order that has already been confirmed.
6. Payment
Payment is made on the checkout page and is processed by our payment service provider. The payment methods available to you are shown at checkout.
The full price is due when you place your order.
This website does not process payments and does not collect card data. Your payment details are entered on the checkout page and handled by the payment service provider.
If a payment is not confirmed, no access is provided. If a confirmed payment is later reversed without justification, we may suspend access to the product concerned.
7. Delivery and digital access
After your payment has been confirmed, we send access instructions by email to the address you gave at checkout. Depending on the product, the email contains a download link, login details for a member area, or both.
Please make sure that the email address you enter at checkout is correct. Further details, including what to do if the email does not arrive, are set out on our Digital Access page.
You are responsible for having a suitable device, suitable software and an internet connection. The requirements are described on each product page.
8. Right of withdrawal and refunds
If you are a consumer in the United Kingdom, the European Union or the European Economic Area, you have a statutory right to withdraw from a contract concluded online within 14 days without giving a reason. For digital content that is not supplied on a tangible medium, this right can be lost once supply has begun, if you gave your prior express consent, acknowledged that you thereby lose the right and, if you are a consumer in the European Union or the European Economic Area, received our confirmation of the contract, including that consent and acknowledgement, on a durable medium such as an email.
Separately from any statutory right, we offer a voluntary 30-day money-back guarantee from the date of purchase. It applies whether or not your statutory right of withdrawal has ended.
How to withdraw or to request a refund, the effects of withdrawal and a model withdrawal form are set out in our Refund Policy, which forms part of these terms.
9. Licence and permitted use
Buying a product gives you a right to use it. It does not transfer ownership of the content to you.
Once your payment has been confirmed, we grant you a non-exclusive, non-transferable licence to use the product for your personal purposes or, where the product page says so, within your own classroom or your own professional practice.
You may print the material to the extent that the product page permits. Where a product page grants additional rights, for example to give printed copies to your own pupils or clients, those rights form part of your licence.
You may not:
- resell, rent, lend or sublicense a product;
- redistribute, publish or share the files or their content, in whole or in part, for example on websites, file-sharing services or social media or in messaging groups;
- share your download link or login details, or allow another person to use your access;
- remove or alter copyright notices or other proprietary notices.
Access is personal to the buyer. Each person who wants to use a product needs their own purchase, unless the product page says otherwise.
The licence continues for as long as you comply with these terms. If you seriously breach the licence, we may end it and withdraw your access. If you receive a full refund, the licence ends at that time. Neither of these affects your statutory rights.
10. Intellectual property
The materials and the content of this website, including texts, illustrations, layouts and logos, are protected by copyright and other intellectual property rights that belong to us or to our licensors. Apart from the licence described above, no rights are transferred to you.
The name Leading Commerce and our logo may not be used without our prior written permission.
If you believe that content on this website infringes your rights, please write to contact@leadingcommercegroup.com.
11. Acceptable use of this website
You may use this website for lawful purposes only. You must not:
- attempt to gain unauthorised access to the website, the checkout page, a member area or the systems behind them;
- interfere with the operation or security of the website, or introduce malicious code;
- copy or extract substantial parts of the website or the materials by automated means, except where the law expressly allows it;
- use the website or the products in a way that infringes the rights of others or breaks the law;
- give false details when ordering or when contacting us.
We may suspend access where we have good reason to believe that these rules have been broken.
12. Educational purpose; no professional advice
Our products are educational and reference materials. They are provided for general information and learning.
They are not professional, medical, psychological or legal advice, and they do not replace training, supervision, diagnosis or treatment by a qualified professional. Materials intended for professionals are supporting tools to be used within the scope of the user’s own qualification and professional judgement.
We are not a school, university or certifying body. Buying or working through a product does not lead to a certificate, qualification, accreditation or professional authorisation.
We do not guarantee any particular result, such as learning progress, examination results, professional success or therapeutic outcomes. How you use the materials is your own responsibility.
Nothing in this section affects your statutory rights if a product is faulty or not as described.
13. Your statutory rights if a product is faulty
We are under a legal duty to supply digital content that is in conformity with the contract. If you are a consumer in the United Kingdom, the Consumer Rights Act 2015 requires digital content to be of satisfactory quality, fit for purpose and as described. If you are a consumer in the European Union or the European Economic Area, you have the statutory rights that the law of your country of residence provides where digital content is not in conformity with the contract.
If a product is faulty or not as described, please write to contact@leadingcommercegroup.com. You are entitled to have the product brought into conformity by repair or replacement and, where that is not possible or does not happen within a reasonable time, to a price reduction or a refund as the law provides. Details are set out in our Refund Policy.
14. Our liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for damage caused intentionally or by gross negligence, for a breach of your statutory rights as a consumer, under product liability law, or for any other liability that cannot be excluded or limited by law.
If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breaking the contract or of our failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, when the contract was concluded, both we and you knew it might happen. Subject to the first paragraph of this section, we are not responsible for loss or damage that is not foreseeable.
If defective digital content that we have supplied damages a device or other digital content belonging to you because we failed to use reasonable care and skill, we will either repair the damage or pay you compensation.
If you buy for the purposes of your trade, business or profession, then, subject to the first paragraph of this section, we are not liable for loss of profit, loss of business, business interruption, loss of business opportunity or any indirect or consequential loss, and our total liability arising from an order is limited to the price you paid for the product concerned.
We are not responsible for a failure or delay that is caused by events outside our reasonable control. We do not promise that this website will be available at all times or without interruption.
15. Governing law and disputes
These terms and every contract concluded under them are governed by the law of England and Wales.
If you are a consumer, this choice of law does not deprive you of the protection given to you by the mandatory provisions of the law of the country in which you live.
If you are a consumer, you may bring proceedings in the courts of the country in which you live. If you buy for the purposes of your trade, business or profession, the courts of England and Wales have exclusive jurisdiction.
If you have a complaint, please write to contact@leadingcommercegroup.com first so that we can try to resolve it with you directly. Consumers can also ask the consumer protection body in their country for advice.
16. Changes to these terms
We may update these terms from time to time, for example to reflect changes to our products or to the law. Your order is governed by the version published on this website at the time you place it. The date of the latest update is shown at the top of this page.
17. General provisions
If a provision of these terms is found to be invalid or unenforceable, the remaining provisions continue to apply.
The contract is between you and us. No other person has a right to enforce any of its terms.
If we do not insist immediately on a right that we have under these terms, this does not mean that we have given up that right.
18. Contact
If you have a question about these terms or about an order, write to contact@leadingcommercegroup.com or use our Contact page. Please include your order number if you have one.