All our products are digital. This page explains how you receive access after your purchase, what you need to use the materials and what to do if something goes wrong.
1. Digital products only
We sell digital educational materials only. Nothing is shipped: you do not receive a physical item, there are no shipping costs and no delivery address is needed.
2. How you receive access
After your payment has been confirmed, we send access instructions by email to the address you gave at checkout. What the email contains depends on the product:
- PDF download: the email contains a link from which you download the files.
- Online member area: the email contains the login details for the member area in which the material is available.
- Some products combine both.
The format of each product is stated on its product page.
3. When access is provided
The access instructions are sent once the payment service provider has confirmed your payment.
How quickly a payment is confirmed depends on the payment method. With some methods, confirmation does not follow immediately; in that case the email is sent when the confirmation has been received.
4. If the email does not arrive
If you have paid and cannot find the email with your access instructions:
- check the spam, junk and promotions folders of your mailbox;
- check that you are looking in the mailbox of the email address you entered at checkout;
- if the email is still missing, write to contact@leadingcommercegroup.com or use our Contact page. Include your order number or, if you do not have it, your name, the email address you used at checkout and the date of purchase.
We will check your order and send the access instructions again. If you entered an incorrect email address at checkout, tell us the correct one in your message.
If we are unable to give you access to a product you have paid for, you are entitled to a full refund. See our Refund Policy.
5. What you need
PDF files can be opened with a PDF reader. Most current phones, tablets, computers and web browsers can open PDF files without extra software, and free PDF readers are available. To print the material you need a printer or a print service.
A member area is opened in a current web browser and requires an internet connection.
You need an internet connection to download files. PDF files that you have saved on your device can then be used without a connection.
The compatibility of each product is described on its product page.
6. Language of the materials
Our materials are currently written in Dutch. This website is available in English, German and Dutch, but the language of the website does not change the language of the material.
The language of the material is stated on each product page. Please check it before you buy.
7. Access is personal
The download link and the login details are intended for the buyer only. Please do not share them. What you may do with the material is set out in the licence on the product page and on our Terms & Conditions page.
We recommend that you download PDF files soon after your purchase and keep your own copy in a safe place. If a download link no longer works or you have lost your login details, write to contact@leadingcommercegroup.com with your order number.
8. Problems with files or access
If a file cannot be opened or is incomplete, or if your login does not work, write to contact@leadingcommercegroup.com with your order number and a short description of the problem. We will send you a working file or restore your access.
Your rights if a product is faulty are explained in our Refund Policy.
9. Withdrawal and refunds
Because access is provided as soon as your payment has been confirmed, supply begins before the statutory 14-day withdrawal period has ended. Our Refund Policy explains what this means for your right of withdrawal.
Our 30-day money-back guarantee applies in every case.
10. Contact
If you have a question about access or delivery, write to contact@leadingcommercegroup.com or use our Contact page. Please include your order number if you have one.