This Refund Policy explains our 30-day money-back guarantee, your statutory right of withdrawal, how to cancel an order and your rights if a digital product is faulty. It applies to every product bought through this website.
1. Summary
- You can request a full refund within 30 days of the date of purchase.
- You do not have to give a reason.
- Send your request by email to contact@leadingcommercegroup.com and include your order number.
- Refunds are paid to the original payment method.
- The guarantee applies in addition to your statutory rights and never replaces them.
2. Our 30-day money-back guarantee
We offer a voluntary money-back guarantee on every product. If you are not satisfied with a product, you can ask us to refund the full price you paid within 30 days of the date of purchase.
The period begins on the day on which your payment is confirmed. Your request is in time if you send it before the period ends.
The guarantee applies to every buyer, and it applies even if you have already downloaded the files or signed in to the member area.
3. How to request a refund
Send an email to contact@leadingcommercegroup.com, or use our Contact page and choose the subject “Refund Request”. Please include:
- your order number;
- the name and the email address you used at checkout;
- the name of the product;
- a clear statement that you would like a refund. A reason is welcome but not required.
If you cannot find your order number, tell us the email address you used at checkout and the date of purchase, so that we can locate the order.
We confirm by email that we have received your request.
4. How refunds are paid
Refunds are paid to the original payment method used for the order. We do not charge a fee for a refund.
If you exercise your statutory right of withdrawal, we refund you without undue delay and no later than 14 days after the day on which we are informed of your decision. Refunds under our voluntary guarantee are also processed without undue delay.
Once we have issued a refund, the time it takes for the amount to appear in your account depends on your bank or card issuer and is outside our control.
When a full refund has been made, your licence to use the product ends. We may then withdraw access to the member area, and you must stop using the product and delete the files you have downloaded.
5. Statutory right of withdrawal
If you are a consumer in the United Kingdom, the European Union or the European Economic Area and you buy from us online, the law gives you the right to withdraw from the contract within 14 days without giving any reason. In the United Kingdom this right is set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; in the European Union and the European Economic Area it follows from the national laws that implement the Consumer Rights Directive (Directive 2011/83/EU).
For digital content that is not supplied on a tangible medium, the withdrawal period expires 14 days after the day on which the contract is concluded.
To exercise the right of withdrawal, you must inform us (Leading Commerce LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, email: contact@leadingcommercegroup.com) of your decision to withdraw from the contract by a clear statement, for example an email. You may use the model withdrawal form below, but you do not have to.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal: if you withdraw from the contract, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6. Digital content and the end of the right of withdrawal
Our products are digital content that is supplied as soon as your payment has been confirmed, that is, before the 14-day withdrawal period has ended.
The law provides that the right of withdrawal for digital content of this kind is lost once supply has begun, if three conditions are met: (a) you gave your prior express consent to supply beginning before the end of the withdrawal period; (b) you acknowledged that you would thereby lose your right of withdrawal; and (c) if you are a consumer in the European Union or the European Economic Area, we have provided you with confirmation of the contract on a durable medium, such as the confirmation email, that includes this consent and acknowledgement. Where the consent and acknowledgement are requested at checkout and you give them, and the confirmation has been provided where it is required, your statutory right of withdrawal ends when we begin to supply the product, that is, when we send you the access instructions.
If these conditions are not all met, for example because you were not asked for this consent and acknowledgement or did not give them, your statutory right of withdrawal continues for the full 14 days.
In either case you are not worse off. Our voluntary 30-day money-back guarantee applies whether or not your statutory right of withdrawal has ended, it runs for longer than the statutory period and it requires no reason. You can therefore obtain a full refund within 30 days of purchase in every case.
7. Model withdrawal form
If you wish to withdraw from the contract, you can complete this form and send it to us by email. You are not required to use it. If you have an order number, please add it.
To: Leading Commerce LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, email: contact@leadingcommercegroup.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
8. Faulty or misdescribed digital content
Independently of our guarantee and of the right of withdrawal, you have statutory rights if a product is faulty. Digital content must be as described, fit for its purpose and of satisfactory quality. For consumers in the United Kingdom these rights are set out in the Consumer Rights Act 2015; for consumers in the European Union or the European Economic Area they follow from the law of their country of residence on the conformity of digital content.
If a file is damaged, cannot be opened or is incomplete, if you cannot get access, or if a product differs materially from its description, write to contact@leadingcommercegroup.com with your order number and a short description of the problem.
We will repair or replace the product free of charge, for example by sending you a working file or restoring your access. If that is not possible, or does not solve the problem within a reasonable time and without significant inconvenience to you, you are entitled to an appropriate reduction of the price, up to the full price, or to a refund, as the law provides.
The time limits for these statutory rights are set by the law of your country. They are generally longer than our guarantee period.
9. Cancelling an order
If you leave the checkout page before paying, no order is placed and you are not charged.
Access instructions are sent once your payment has been confirmed, so there is normally no interval in which a paid order can be cancelled before delivery. If you have paid and have not yet received access, and you no longer want the product, write to contact@leadingcommercegroup.com with your order number and we will cancel the order and refund the full price.
After delivery you can use the 30-day guarantee or, where it applies, your statutory right of withdrawal as described above.
All our products are one-time purchases. There is no subscription to cancel and there are no recurring charges.
10. Your statutory rights are not affected
Nothing in this policy limits or excludes the rights that the law gives you as a consumer. Our money-back guarantee is offered in addition to those rights.
If you live in the European Union or the European Economic Area, the mandatory consumer protection provisions of your country of residence apply to you.
11. Contact
For refunds, withdrawals and cancellations, write to contact@leadingcommercegroup.com or use our Contact page. Please include your order number.
If you do not recognise a charge or believe that you were charged in error, please contact us first so that we can check the order with you. This does not affect any rights you have against your bank or card issuer.